SHRM 2024 research shows the disturbing trend of incivility in today’s workplaces, ultimately impacting workplace wellbeing and employee retention:
- Two-thirds of U.S. workers (66%) experienced or witnessed incivility in the workplace over the past month.
- Workers who rate their workplace as uncivil are three times more likely to express job dissatisfaction (28%); and more than twice as likely to consider leaving their job in the next year (38%).
- Thirty three percent of U.S. workers expect workplace conflict to increase over the next 12 months.
Johnny C. Taylor, Jr., SHRM-SCP, SHRM President and CEO, emphasizes the significance of individual contributions to building a truly inclusive workplace culture. “If we want to build a world of work that works for all, we need more than corporate objectives. Civility is inclusion in action and must be carried out by the people in their daily interactions,” he affirms. “Looking forward, the future of work hinges on collaboration, ideation, and innovation, with civility serving as the indispensable catalyst for bridging discord and empowering workforce synergy. SHRM is encouraging organizations and individuals to be catalysts for civility by starting 1 million civil conversations.”
