Jacqueline Beauchere at Microsoft:

The Microsoft Digital Civility Index (DCI), a measure of the tone and tenor of online interactions as reported by consumers in 25 countries, stands at its lowest level since the survey began. Findings are being released in conjunction with international Safer Internet Day, February 11.


Microsoft’s Digital Civility Index stands at 70%, the highest reading of perceived online incivility since the survey began in 2016, and the first time the DCI has reached the 70th percentile. Moreover, the equally troubling trends of emotional and psychological pain ­– and negative consequences that follow online-risk exposure – both also increased significantly. Results are from “Civility, Safety and Interactions Online – 2019,” which gauged teens’ and adults’ perceptions about online life and their exposure to 21[1] online risks across four categories: reputational, behavioral, sexual and personal/intrusive. The index works like a golf score: The lower the index reading (on a scale from zero to 100), the lower respondents’ risk exposure and the higher the perceived level of online civility among people in that country.


Three countries were added to the 2019 study: Indonesia, the Netherlands and Poland. The Netherlands debuted at number two, registering a DCI of 56%, second only to the UK, which has held the number one spot for online civility in three of the last four years. Still, even the UK saw an increase in incivility to 52% from its most favorable DCI reading of 45% in 2016.


The other three countries rounding out the top five for online civility were Germany (58%), Malaysia (59%) and the U.S. (60%). Those with the lowest online civility readings were Colombia (80%), Peru (81%) and South Africa (83%) – all in the 80th percentile, and the first time any individual country has seen a reading at this level.