Congressional staff, particularly those that answer the phone and often bear the brunt of violent and threatening language, need the appropriate strategies and tools—especially those that address mental health—to help them effectively navigate an intense period of constituent interactions. Fortunately, for staffers and interns currently working on the Hill, the House and Senate Offices of Employee Assistance offer a hotline staffed 24-7, as well as counseling, online/recorded training and wellness support. CapitolStrong, a “coalition of civil society organizations working to strengthen and invest in the institution of Congress and the people who serve there,” has also curated an extensive list of resources that covers everything from office policies to stress and trauma support. Congressional Management Foundation, a key partner within the CapitolStrong coalition, also has excellent materials and trainings, including resources for supervisory staff on supporting employees in a crisis:
